Warranty and Return Policy at 1 Full House Furniture- Robert Michael sectionals, sofas, and much more

WARRANTY POLICY

Full House Furniture provides complete manufacturer's warranty coverage on all of our products.

In addition, all merchandise purchased from us is fully protected by shipping insurance against loss and damage. If any problems are present upon the initial day of delivery in regard to manufacturer's defects, incorrect merchandise accidentally being sent, or shipping damage, Full House Furniture will take full financial responsibility and cover all costs required for a full resolution of the problem.

Please inspect your new furniture thoroughly within the first 24-48 hours of delivery and notify us immediately in regard to any issues. After this time period, all warranty coverage will be handled according to the terms of the manufacturer's warranty.

Robert Michael Sectionals, Sofas, Loveseats, and Chairs

Our Robert Michael furniture products have a lifetime manufacturer's warranty on the frame, cushions, and springs. A warranty card will come along with your furniture.

If any problems are present upon the initial day of delivery in regard to manufacturer's defects, incorrect merchandise accidentally being sent, or shipping damage, Full House Furniture will take full financial responsibility and cover all costs required for a full resolution of the problem.

Please inspect your new furniture thoroughly within the first 24-48 hours of delivery and notify us immediately in regard to any issues. After this time period, all warranty coverage will be handled according to the terms of the manufacturer's warranty.

In the event that anything needs to be returned to us, full wrapping will be required. As a result, please do not discard of any packaging until you are sure that there are no problems with your furniture.

The above coverages will not apply to any accidental damage that occurs by you after the delivery driver has finished the delivery and departed.

Please be very careful when unwrapping your set. While cutting any tape or plastic packaging, it is important to be sure you do not accidentally cut into your furniture underneath the wrapping.

If you have trouble getting any pieces through a doorway, please do not try and force the piece through. Instead, please give us a call and we will help you determine the best way to handle the situation.

If any damage is noticed at the time of delivery, please contact Full House Furniture immediately while the driver is still there. If you are unable to reach us, please go ahead and sign for the delivery and accept all of the merchandise. It is much easier for us to handle damage issues if you keep the merchandise until we resolve things for you. In addition, this allows you to have furniture to use while the issue is being taken care of.

In the majority of instances, issues can easily be taken care of without the need to ship anything back to our retail store or the factory. The most important thing is to make sure the driver makes notes on all copies of the documentation in regard to any issues.

Homelegance Sectionals, Sofas, Loveseats, and Chairs

Our Homelegance upholstery products have a 1-year manufacturer's warranty on the frame, cushions, and springs.

All other information is the same as listed in the above section for our Robert Michael products.

Bean Bag Chairs, Futons, and Video Game Chairs

All of these products have a 1-year manufacturer's warranty covering defects in materials and workmanship. All shipping charges related to any issues covered by warranty will usually be paid by the manufacturer without any charges or fees to you. All shipping charges related to any issues not covered by the manufacturer's warranty will need to be paid by you, the consumer.

All Other Products

All other products not specified above are guaranteed to be in brand-new condition when they first arrive to you. Due to the wide range of manufacturers for these other products, many different warranty coverages will apply. For these items, please contact us for more information before making your purchase.

30-DAY RETURN POLICY

Your complete satisfaction is very important to us and we will strive to resolve any issues for you in regard to any of our products. However, if we are unable to make you happy with your purchase and you would like to return it, please follow the instructions below for a hassle-free refund:

Returns can only be made on products that are in new or "like new" condition.
We must be contacted by you within 30 days after your merchandise has been delivered to you. For Christmas gifts purchased on or after November 1st and before December 25th, your 30 day period will not begin until the day after Christmas. When you contact us, we will assign you an RMA (Return Merchandise Authorization) #. This number must be obtained from us before any merchandise can be returned.
After you contact us, we will e-mail or fax a Return Form to you with your RMA # on it. You will need to fill out the Return Form and include it along with your returning merchandise.
Your next step will be to select a shipping carrier and ship the merchandise back to us. If you need help selecting a carrier, please give us a call and we will inform you of the carriers we prefer for the type of merchandise you have. All of the return shipping charges, fees, and insurance will need to be paid by you and are non-refundable. All of the original packaging will be required for returns.
Once your merchandise has been returned to us and inspected, we will issue a full refund minus the following: (a) a re-stocking fee for 15% of the original purchase amount of the merchandise, and (b.) all shipping charges and fees that were incurred in order to deliver the merchandise to you. If free shipping was offered on your purchase, please be aware that we still had to pay shipping charges and fees to get the merchandise to you and that these amounts will be deducted from your refund.

Our return policy does not apply to any special orders requiring customization, products that are made-to-order (made after your order is placed), layaways, or any orders being held in storage by us due to a request by you for a delayed delivery date. These types of purchases are non-returnable and non-refundable.

CANCELLATIONS

Most orders for standard items can be canceled and fully refunded without penalty as long as the merchandise has not been scheduled to ship, has not already been shipped, or if production has not begun on any made-to-order merchandise. If you need to cancel an order, please contact us as soon as possible and we will let you know if the order can be canceled. In some cases, cancellation fees may need to be applied if the order can be canceled.

SPECIAL NOTES

The above policies are general guidelines that should be applicable to most situations. If you have specific questions or concerns, please contact us before making your purchase and we will be happy to provide more details and help you determine if the product you are interested in is right for you.

All of the above policies will not apply to any merchandise that is "As-Is", Clearance, or Discontinued. In these cases, appropriate notes will be clearly written within the description of the merchandise. These types of purchases are non-returnable and non-refundable.